Shipping policy

At Velvet & Vine, we carefully curate each order and work with trusted fulfillment partners to ensure your pieces arrive safely and beautifully.

Orders are typically processed within

Orders are not processed or shipped on weekends or major holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated delivery times may vary depending on the product, fulfillment location, destination, and carrier.

Most standard-size items are estimated to arrive within approximately

 7–18 business days after processing.

Large items such as floor mirrors, dressers, and oversized home décor may require additional handling and are estimated to arrive within approximately

10–25 business days after processing.

Some products may ship from a U.S. warehouse, while others may ship from an international fulfillment location. Delivery times may vary accordingly.

Shipping costs, when applicable, are calculated at checkout based on the product, package size, destination, and available shipping method.

Any complimentary shipping promotions or minimum-purchase shipping offers will be displayed at checkout when available.

Once your order ships, you will receive an email containing your tracking number.

Please allow approximately 24–48 hours for tracking information to update after your shipment has been processed by the carrier.

Some orders may arrive in separate packages due to product size, availability, or fulfillment location.

If your order is shipped separately, you may receive more than one tracking number. Receiving one package before another does not necessarily mean an item is missing from your order.

Delivery estimates are provided as a guide and may occasionally be affected by circumstances such as carrier delays, customs processing, severe weather, holidays, or other events outside of normal fulfillment operations.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

If your order arrives damaged, please contact us

 within 48 hours of delivery whenever possible.

Please include:

● Your order number

● Photos or video clearly showing the damage

● Photos of the packaging, when available

● A brief description of the issue

We will review the information and work with our fulfillment partner to determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please keep the damaged item and its packaging until your request has been reviewed.

If you receive an incorrect item or believe part of your order is missing, please contact us as soon as possible.

Keep in mind that some orders may arrive in multiple shipments. We recommend reviewing all tracking information before reporting an item as missing.

For shipping or order-related questions, please contact:

Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with Velvet & Vine.